Delivery Policy

Delivery Policy

This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact our Customer Service Centre on +960 3019585 or +960 7793538

Where we deliver

We currently deliver to all addresses within Male’ City. We require a street address for delivery.

The locations we can deliver to may change from time-to-time. Please call our Customer Service Centre to find out if we deliver to your location.

How and when we deliver

All deliveries are made between 6.00pm to 11.00pm on the date of order.

All deliveries are made based on their purchased time as follows:

  1. All orders placed before 6.00pm on a weekday, delivery will be made on the same day before 11:00 pm.
  2. All orders received after 6:00 pm on a weekday, delivery will be made on the following day before 11:00 pm.
  3. All orders received on a Friday or public holiday, delivery will be made before 11:00pm the following day or next working day.

Please note that these delivery times are estimates only, and actual delivery times may vary. Large items require extra handling and may take longer to transport.

Items may be delivered to you individually and/or separately by our in-house delivery staff or different couriers and transport agencies.

We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control.

Please ensure that your requested delivery location is free from obstructions and is otherwise in a clean and tidy state to prevent any delivery delays.

 

Cost of delivery

All the deliveries in Male' city are free of charge.

Acceptance of delivery

Deliveries must be signed for, and anyone at the delivery address who receives the products shall be presumed by Vestrade to be authorized to receive the products.

If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours.

Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.

 

Personal Pickup

Please call us at +960 3019585 or +960 7793538 to arrange a place for pickup.

 

Delivery Problems

If your delivery has not arrived, please contact our Customer Service Centre. If you wish to return a product delivered damaged or otherwise, please refer to our Return Policy.